Notify us of the return
Fill out the form below or email us. Include your name, order number, email, and a statement that you are withdrawing from the purchase agreement.
Returns Policy
Returns
Easy and clear watch returns
If you ordered a watch through our e-shop and the item does not suit you for any reason, as a consumer, you can exercise your right to withdraw from the contract within 14 days. Below you will find a clear guide, on what to prepare, where to contact us, and how to safely return the goods.
Important
Returning goods is not the same as making a complaint. If the goods have a defect, the procedure is handled according to the claims policy.
If you only want to return the goods without giving a reason, this is a withdrawal from the purchase agreement.
Quick overview
Withdrawal must be notified within 14 days of receipt of goods.
After notifying withdrawal, carefully package the goods and send them back within 14 days at the latest. Once we receive the shipment, we will check its condition and process the refund.
14 days
Notification period for withdrawal
14 days
Period for sending goods back
No reason required
For online purchases by a consumer
Inspection
Condition, completeness, and accessories
Order number
For quick order lookup, please provide your order or invoice number.
Email notification
You can notify us of a return using the form on the page or by email at shop@infinitywatches.cz.
Secure packaging
Please send watches carefully packaged, ideally with complete accessories and proof of purchase.
Transparently
We handle returns fairly, but the condition of the watch is crucial.
Luxury watches are sensitive to condition, completeness of packaging, and signs of use. You can examine and try on the goods to the extent necessary to familiarize yourself with their nature and functionality. If excessive use, damage, or incompleteness occurs, the refunded amount may be proportionately reduced.
Process
How product returns work
We have designed the entire process to be simple. First, you notify us of your withdrawal from the contract, then you safely send the goods back, and after checking their condition, we will process the refund.
Carefully pack the goods
Return the watch securely packaged, ideally in its original packaging, with documents, card, box, spare strap links, and other accessories.
Send the shipment back
Send the goods to the seller's address. We recommend insuring the shipment and not sending it cash on delivery to avoid unnecessary delays.
Inspection and refund
Upon delivery, we will check the condition and completeness of the goods. We will refund the payment using the same method it was received, unless otherwise agreed.
Return conditions
When the refunded amount may be reduced
The seller is not obliged to refund the money at all, or is entitled to proportionally reduce the refunded amount, if any of the following cases occur:
- The buyer does not return the goods complete, for example, the original box, warranty card, authenticity certificates, accessories, or manuals are missing.
- The goods show visible signs of use exceeding permissible testing, such as scratches, wear, sweat marks, cosmetics, or other substances on the case, crystal, strap, or clasp.
- Protective films, seals, tags, or security labels have been removed or damaged.
- The goods have been modified, for example, shortening the strap, engraving, changing links, interference with the movement, or other modifications that reduce the value, with the reduction in value corresponding to the cost of restoring the watch to its original condition, up to the full purchase price.
- The goods have been mechanically damaged, scratched, broken, or affected by liquid beyond the scope of permissible testing.
- The goods were damaged during transport back to the seller due to inadequate packaging by the buyer.
The seller's claim for damages incurred on the goods (§ 1833 of the Civil Code) is subject to the seller's right to unilaterally offset
against the buyer's claim for reimbursement of the purchase price (§ 1982 of the Civil Code).
What to include
Documents for quick processing
The more accurate information you send us, the faster we can match the return with the order and check the condition of the returned goods.
Order number
Provide the order or invoice number so that the return can be quickly traced.
Proof of purchase
Attach a copy of the invoice or order confirmation, or send it by email.
Complete packaging
Box, documents, card, manuals, links, straps, and all accessories.
Bank account
If the order was not paid by card or online payment, please provide the bank account number for the refund.
Seller's address
Where to send the goods
Please do not send the shipment cash on delivery. For more expensive goods, we recommend choosing insured shipping, careful packaging, and keeping the shipping receipt or proof of dispatch.
Seller
MICRO PRAHA EVENTS s.r.o.
Spálená 87/11
Nové Město
110 00 Praha 1
Frequently Asked Questions
Most common questions about returns
Do I have to state a reason for return?
You do not have to state a reason for withdrawal from the contract within the 14-day period. However, we would appreciate it if you did, as it helps us improve our services.
Return conditions
The seller is not obliged to refund the money at all, or is entitled to proportionally reduce the refunded amount, if the buyer does not return the goods complete, if there are visible signs of use on the goods exceeding permissible testing, if protective films, seals, tags, or security labels have been removed or damaged, if the goods have been modified, mechanically damaged, or damaged during return transport due to inadequate packaging.
The seller's claim for damages incurred on the goods (§ 1833 of the Civil Code) is subject to the seller's right to unilaterally offset against the buyer's claim for reimbursement of the purchase price (§ 1982 of the Civil Code).
When will I get my money back?
We process refunds after the withdrawal is processed and the returned goods are checked, usually by the same method as the order was paid, unless otherwise agreed.
What if the goods have a defect?
If the goods have a defect, it is not a normal return, but a complaint. In such a case, follow the claims procedure or contact us at shop@infinitywatches.cz.
Return form
Want to return an item?
Fill out the short form and send us basic order information. Then, securely package the goods and send them back to the seller's address.